Privacy Policy

Thank you for visiting the ExportHelp website. ExportHelp is an online portal that promotes South African exports.  In support of this objective, the ExportHelp website occasionally collects business or personal information from our users. We do not collect this type of information without the voluntary consent of the site visitor. The main purpose of this policy is to inform our visitors that you have rights that all business or personal information provided to ExportHelp is on a voluntary basis, and that information provided will be protected as far as possible.
All information submitted by visitors is voluntary. Submitting information constitutes your consent for ExportHelp to use the information for the purpose stated and indicates to us you are aware of ExportHelp’s Privacy Policy provisions. The specific practices outlined in this privacy statement apply to web pages contained within the confines of the ExportHelp website, but do not apply to any third-party or external websites referred to by ExportHelp (here you will need to refer to the privacy policy of each site in question). When you follow a link to another site, you are subject to the privacy policies of the new site

Specific privacy issues

ExportHelp takes the issue of privacy very seriously, including user interactions with its website.

Some data is collected automatically about users, including:

  • Standard machine identity details, as is normal and necessary when a user interacts with a website and server; and
  • Clickstream data on the nature of a user’s visit to the site, including server address, user’s upper domain category (eg: .com, .org, .za, .at, uk, etc), date and time of the visit, the path taken to the ExportHelp site (eg: through a search engine or link at another site), and pages accessed, route taken through the site, searches performed, and documents down-loaded.
  • ExportHelp uses cookies on its website, but only to identify a repeat visitor.  The cookies are not used to identify an individual, nor to track an individual’s preferences or behaviour when using the site, nor to customise the site or affect what is offered to users.

When a user provides information to ExportHelp through the website, such as registering online for a seminar, making a purchase, or registering for a particular service, ExportHelp;

  • Does not collect any unnecessary information, nor distribute the information externally without the user’s knowledge or consent, nor collect any information without the user’s knowledge or consent
  • Attempts to store infomation as securely as possible and does not allow access to this information by external parties unless required by law (for example, if the infomation is subject to a warrant or subpoena).

Any information collected is used solely by authorised ExportHelp staff for the purposes of:

  • Analysing the effectiveness of the website to improve its usefulness and service;
  • Processing electronic transactions;
  • Checking and registering of companies for ExportHelp events and/or services; and/or
  • Processing a request or feedback by a user.

Security, intrusion, and detection  

Unauthorised attempts to upload or change information, or otherwise cause damage to our website, are strictly prohibited and may be result in legal action.

Google Ads

  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website.
  • Google’s use of the DART cookie enables it and its partners to serve ads to users based on their visit to your sites and/or other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the advertising opt-out page. (Alternatively, users can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.)